Macs are hassle-free

Everything on a Mac works out of the box. Since Apple produces their software to work with specific hardware of their designation, consumers don't have to worry about drivers, upgrades and compatibility issues. Everything just works out of the box.

Most Macs now ship with built-in, high-quality microphones and webcam. This reflects on the ease of use and hassle-free experience that Apple strives to provide its customers. No device, be it a computer or a washing machine, is ever 100% reliable, but Apples are much more reliable than most, and having the whole computer hardware and software package come from one supplier reduces problems when trying to work out which company is at fault. Applecare is fast and covers most hardware and software issues, and Mac 'Geniuses' provide a great service to customers on a personal level, that cannot be found in retailers such as PC World.

Although Macs are "supposed" to be hassle-free, some applications crash frequently. Although this does not affect the whole operating-system (as it does on windows), it can still be irritating and inconvenient. So, its not wise to label Macs as "hassle-free".

Most Many newer PCs now (particularly laptops) also have built-in mics and webcam.webcam, or at least the option to include such features, offering the consumer greater choice and flexibility over pricing. 
 
There are also specialist PC support services that offer the same kind of assistance as Apple Geniuses.